Privacy Policy

Introduction to Privacy Practices

Information We Collect

We collect various types of information to provide and improve our consultation services. Information may be provided directly by you or collected automatically through your use of our website:

How We Use Information

We use information collected for various purposes related to providing consultation services, improving user experience, and fulfilling legal obligations:

• • To provide consultation services including scheduling appointments, conducting analytical reviews, preparing documentation, maintaining ongoing client relationships, and delivering other services you request from us.
• • To communicate with you regarding your inquiries, consultations, service updates, appointment reminders, follow-up discussions, and other matters related to our professional relationship and services.
• • To improve our website and services by analyzing usage patterns, identifying technical issues, understanding user preferences, evaluating service effectiveness, and implementing enhancements based on insights gained.
• • To ensure security and prevent fraud by monitoring for suspicious activity, protecting against unauthorized access, maintaining data integrity, and implementing appropriate security measures for information systems.
• • To comply with legal obligations including record-keeping requirements, regulatory reporting, response to lawful requests from authorities, and other compliance activities required under Australian law.
• • To send relevant information and updates about services, industry developments, regulatory changes, or other content that may be useful based on your consultation topics and expressed interests, with appropriate consent.
• • To conduct internal research and analytics that help us understand client needs, improve consultation methodologies, develop new services, and make informed business decisions that enhance value we provide.

Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share information with limited parties under specific circumstances necessary for service delivery or legal compliance:

Your Privacy Rights

You have specific rights regarding your personal information under Australian privacy laws. We respect these rights and provide mechanisms for exercising them:

• • Right to access personal information we hold about you and receive copies in commonly used format, subject to verification of identity and certain exceptions.
• • Right to request correction of inaccurate, incomplete, or outdated personal information we maintain, which we will update promptly upon verification.
• • Right to request deletion of your personal information subject to certain exceptions for information we must retain for legal, regulatory, or legitimate business purposes.
• • Right to receive personal information you provided to us in structured, machine-readable format and to transmit that information to another service provider where technically feasible.
• • Right to object to certain processing of your personal information, particularly for direct marketing purposes, which we will cease upon receiving valid objection.
• • Right to request restriction of processing your personal information in certain circumstances, such as while accuracy is being verified or lawfulness is being determined.

Information Security Measures

We implement reasonable technical, administrative, and physical security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure:

Data Retention Periods

We retain personal information only for as long as necessary to fulfill purposes for which it was collected and comply with legal retention requirements:

• • Client account information and consultation records are retained for seven years following conclusion of services to comply with Australian business record-keeping requirements.
• • Usage analytics and website interaction data are typically retained for two years to enable trend analysis and service improvement initiatives.
• • Communications including emails and correspondence are retained while relevant to ongoing relationships and for reasonable periods thereafter for reference and compliance purposes.
• • Transaction records and financial documentation are retained in accordance with Australian taxation and financial record-keeping requirements, typically seven years minimum.
• • Marketing communication preferences and related data are retained until you withdraw consent or request deletion, except where retention is required for compliance purposes.

When retention periods expire, we securely delete or anonymize personal information unless longer retention is required by law or legitimate business purposes. You may request deletion before standard retention periods expire subject to legal exceptions.

International Data Transfers

Your personal information is primarily stored and processed in Australia. However, some service providers we use may process data outside Australia. When international transfers occur, we ensure appropriate safeguards:

• • We use service providers in countries with adequate privacy protections recognized under Australian law or that participate in recognized privacy frameworks providing equivalent protection.
• • We enter into data processing agreements with international service providers that include standard contractual clauses and other safeguards required to protect personal information transferred outside Australia.
• • We conduct due diligence on international service providers to verify their privacy and security practices meet standards comparable to Australian requirements before engaging their services.
• • We monitor international transfers and service provider compliance with contractual obligations to ensure ongoing protection of personal information processed outside Australia.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enable website functionality, remember preferences, analyze usage, and improve user experience. Detailed information about our cookie practices is available in our separate Cookie Policy:

You can manage cookie preferences through our cookie consent tool and browser settings. Please refer to our Cookie Policy for comprehensive information about types of cookies used, purposes, durations, and management options.

Privacy Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, services, legal requirements, or operational considerations. When material changes are made, we will notify you through appropriate means:

• • We will update the effective date at the bottom of this policy to indicate when changes were implemented, and changes become effective from that updated date.
• • For significant changes affecting how we collect, use, or share personal information, we may provide additional notice via email to address on file or prominent website notice.
• • Continued use of our website or services after policy updates constitutes acceptance of revised terms. If you disagree with changes, discontinue use and contact us regarding your information.
• • We maintain archives of previous policy versions available upon request so you can review how our practices have evolved over time and understand historical terms.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information and your rights regarding your personal data.